Comments on: EnGadget on delays

By: Bud Olivares

Bud Olivares — Sun, 04 Dec 2005 18:42:07 +0000

My local Compusa has 20 of these tablets….NOKIA SHAME ON YOU..SELLING ONLINE FOR $309 AFTER COUPON…NO WAIT, DON’T FILL THOSE ONLINE ORDERS!! WE CAN SELL ‘UM AT COMP USA FOR $399…SHAME ON NOKIA!

By: Bud Olivares

Bud Olivares — Fri, 02 Dec 2005 18:44:13 +0000

ALL THESE FANCY SMANCY REVIEW SITES (MOBILE BURN AND OTHERS) AND NO ONE HAS THE ABILITY TO CALL “THEIR FRIENDS” OR SOMEONE AT NOKIA TO FIND OUT THE REAL HOLDUP IN SHIPPING THESE 770′S, SOFTWARE CRAP OR HARDWARE BUILDING OR WHAT!!

By: ilz

ilz — Tue, 29 Nov 2005 03:31:38 +0000

With this many people saying things like “..No emails, no calls, no contact. I call and find out the status on my own… Nevertheless, I will patiently wait until my 770 arrives” it will be pretty hard to call customer service, complain, and demand free stuff or token gifts!!! Come on people! Start calling Nokia and demanding free stuff!!

By: MD

MD — Fri, 25 Nov 2005 15:56:41 +0000

I also agree. I ordered it with the understanding that it would ship on the 17th. When it didn’t, I called, and they had no information. Then the website changed and said “will not ship before December”. And now, a week later, it changed again and says “will not ship before January”. And the only way to find that out is to pretend to order one. Meanwhile, Nokia has not sent me even a single Email telling me the status of my order.

I am not happy!

By: Neil

Neil — Fri, 25 Nov 2005 15:27:30 +0000

I think the popularity of the 770 in the states has blown NokiaUSA away; clearly, the email database they stockpiled was to be used to sell people on why they should buy a 770. With the high demand that was turned out, everyone forgot about the email thing, and focused on getting product in stock.

I will agree with both JC and jlh — I ordered with next day shipping to receive it on the 18th. No emails, no calls, no contact. I call and find out the status on my own.

For shame, Nokia — and I really was starting to warm up to your increasingly fresh GSM handsets, too.

Nevertheless, I will patiently wait until my 770 arrives.

By: Simon

Simon — Wed, 23 Nov 2005 23:53:59 +0000

Like JC says the Nokia web site has definitely been giving out bad information. That’s their official site so I would say anything they say on there can be counted as official Nokia dates. And they have missed several.

I do wonder what the sign up for email updates thing was for since I have never received anything from them.

By: andy

andy — Wed, 23 Nov 2005 23:50:55 +0000

They do NOT take your money- you are not charged till the 770 ships.

By: jlh

jlh — Wed, 23 Nov 2005 22:16:02 +0000

I’d have to agree with JC, my case for missed dead lines is when I purchase it and the system says to be shippped the 17th.

To make matters worse, their order support has no idea what is going on and seem to be giving out random information.

I have high hopes for this platform and Nokia, but currently they are scoring an F- for execution.

Come on Nokia — Say something — If you don’t then some one else will start speaking for you. It is already happening.

By: Tim

Tim — Wed, 23 Nov 2005 21:26:16 +0000

The worst part is that they take your money with the promise to ship in two days. When they don’t ship, they don’t even bother to send an email. Even if they are having production problems or supply shortages, that’s no reason to have poor customer service.

–t

By: admin

admin — Wed, 23 Nov 2005 20:37:04 +0000

JC, you have a good point. I am not trying to be apologetic for them, I am saying that people are quick to blame them with something they never committed to – certain shipping deadline.

Promise to ship a *bought* product and not shipping it out is certainly a mess.